Following our own testing and verification with currently active users, we can confirm that the system is functioning as expected. Our service monitoring also shows normal operating levels again.
We are therefore marking the incident as resolved as of 01:54 CET on October 21. A detailed incident report (postmortem) will follow once our root cause analysis is complete.
Thank you for your patience during the disruption.
Posted Oct 21, 2026 - 02:10 CEST
Monitoring
The issue has been identified and resolved, and incoming and outgoing calls are now working normally.
We are continuing to monitor the platform closely to ensure service remains stable.
We apologize for the disruption and thank you for your patience.
Posted Oct 21, 2026 - 01:57 CEST
Identified
We are currently experiencing platform issues affecting both incoming and outgoing calls. The system remains accessible, but call handling is disrupted.
Our team has been actively investigating the issue since 01:09 CET and is working to restore normal service as quickly as possible. This incident is being treated with the highest priority.
We will provide updates at least every 30 minutes until the issue is resolved. We apologize for the disruption and appreciate your patience.