All Systems Operational

Uptime over the past 90 days. View historical uptime.
Zisson Interact Operational
API Operational
Telephony Operational
Zisson Softphone Operational
Telia - Telephony Operator Operational
Telenor - Telephony Operator Operational
Telephony Operational
Zisson IP-PBX Operational
New Platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Zisson - Oppgraderingsarbeid / maintenance window Oct 22, 2026 23:00 - Oct 23, 2026 00:00 CEST

Update - Zisson vil utføre vedlikehold- og oppgraderingsarbeid på plattformen torsdag kl 23:00. Vi forventer ingen nedetid, men kontaktsenteret kan oppleves ustabilt i en liten periode.

For å lese release note, gå inn på linken: https://zisson.com/no/zisson-interact-2026-nr-6/

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Zisson will perform maintenance work on the platform on Thursday at 23:00. We do not expect any downtime. But the contact center may be unstable for a short period.

If you want to check out our release note follow this link: https://zisson.com/zisson-interact-2026-nr-6/
Oct 21, 2026 - 15:10 CEST
Scheduled - Zisson vil utføre vedlikehold- og oppgraderingsarbeid på plattformen torsdag 22 oktober. Flere detaljer kommer dagen før servicevinduet

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Zisson will perform maintenance work on the platform on 22.10.2026. More details will come the day before the service window
Oct 15, 2026 - 14:22 CEST

Oct 22, 2026

No incidents reported today.

Oct 21, 2026

Call handling issues on the platform
Resolved - Feilen som påvirket håndtering av samtaler, er nå løst. Samtaler fungerer som normalt igjen, og vi ser ikke lenger problemer med samtaler som brytes, ikke tilbys agenter eller tilbys samtidig. Vi beklager ulempene dette medførte.

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The issue affecting call handling has been resolved. Calls are working normally again, and we are no longer seeing calls disconnecting, not being offered to agents, or overlapping call offers. We apologise for the disruption.
Oct 21, 09:30 CEST
Investigating - We’ve identified issues affecting call handling on the platform, including calls cutting out, calls not being offered to agents, and reports of overlapping call offers. We’re actively investigating the root cause and working to resolve these issues as quickly as possible. We apologise for the disruption and will provide updates as more information becomes available.
Oct 21, 08:29 CEST
Disturbances in the Zisson Interact platform
Resolved - Following our own testing and verification with currently active users, we can confirm that the system is functioning as expected. Our service monitoring also shows normal operating levels again.

We are therefore marking the incident as resolved as of 01:54 CET on October 21. A detailed incident report (postmortem) will follow once our root cause analysis is complete.

Thank you for your patience during the disruption.
Oct 21, 02:10 CEST
Monitoring - The issue has been identified and resolved, and incoming and outgoing calls are now working normally.

We are continuing to monitor the platform closely to ensure service remains stable.

We apologize for the disruption and thank you for your patience.
Oct 21, 01:57 CEST
Identified - We are currently experiencing platform issues affecting both incoming and outgoing calls. The system remains accessible, but call handling is disrupted.

Our team has been actively investigating the issue since 01:09 CET and is working to restore normal service as quickly as possible. This incident is being treated with the highest priority.

We will provide updates at least every 30 minutes until the issue is resolved. We apologize for the disruption and appreciate your patience.
Oct 21, 01:48 CEST

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

Call handling issues on the platform
Postmortem - Read details
Oct 12, 10:12 CEST
Resolved - The call handling issues affecting the platform have been resolved.

The issue was identified, and a fix was implemented at 09:45. Subsequent monitoring has confirmed that the platform is operating as expected.

We will also document the incident and retain an incident report for future reference and follow-up.

We apologise for the disruption and thank you for your patience. If you experience any further issues, please let us know.
Oct 9, 10:10 CEST
Monitoring - We’ve identified the issue and implemented a fix at 09:45. We’re now monitoring the platform in real time to confirm that everything is working as expected.

If you experience any further issues, please contact us at support@zisson.com.

We apologise for the disruption and thank you for your patience.
Oct 9, 09:51 CEST
Update - We're still investigating the root cause of the issue. If you're affected, we'd greatly appreciate additional examples, including the ZID and a short description of what happened. Please send them our way at: support@zisson.com

If you're experiencing unexpected call disconnections, please also include a browser console log from Chrome or Edge:

1. In the affected tab, press Ctrl + Shift + J (Windows) or Cmd + Option + J (Mac).
2. In Console, click the gear icon and enable Preserve log.
3. Keep the console open until the issue occurs again.
4. Right-click inside the log area, select Save as…, and save the file.
5. Send us the file along with the time of the issue, a short description, and the ZID.

How to find the ZID:
https://faq.socialboards.com/zissonas/ZissonNew/nb/category/2687/Bruker/topic/11081/Slik%20finner%20du%20ZID%20for%20en%20samtale

Thank you for your patience and help with our investigation!
Oct 9, 09:13 CEST
Investigating - We’ve identified issues affecting call handling on the platform, including calls cutting out, calls not being offered to agents, and reports of overlapping call offers. We’re actively investigating the root cause and working to resolve these issues as quickly as possible.

We apologise for the disruption and will provide updates as more information becomes available.
Oct 9, 08:39 CEST

Oct 8, 2026

Får ikke logget på kø - Can not log on queue profile
Resolved - This incident has been resolved.
Oct 8, 22:41 CEST
Monitoring - Problemet ser ut til å være løst. Kan hende det tar litt tid før ting stabiliserer seg helt, men agenter kan igjen logge på kø.

The issues seems to be solved. There might still be some time before everything is back to nromal, but agents can log on queue as normal now.
Oct 8, 22:10 CEST
Identified - Ingen agenter får logget på kø, feilen er identifisert og vi jobber med en løsning

No agents are able to log on to queue profiles, the issue is identified and we are working on a solution.
Oct 8, 21:43 CEST
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