All Systems Operational

Uptime over the past 90 days. View historical uptime.
Zisson Interact Operational
API Operational
Telephony Operational
Zisson Softphone Operational
Telia - Telephony Operator Operational
Telenor - Telephony Operator Operational
Telephony Operational
Zisson IP-PBX Operational
New Platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 10, 2026

No incidents reported today.

Oct 9, 2026

Call handling issues on the platform
Resolved - The call handling issues affecting the platform have been resolved.

The issue was identified, and a fix was implemented at 09:45. Subsequent monitoring has confirmed that the platform is operating as expected.

We will also document the incident and retain an incident report for future reference and follow-up.

We apologise for the disruption and thank you for your patience. If you experience any further issues, please let us know.
Oct 9, 10:10 CEST
Monitoring - We’ve identified the issue and implemented a fix at 09:45. We’re now monitoring the platform in real time to confirm that everything is working as expected.

If you experience any further issues, please contact us at support@zisson.com.

We apologise for the disruption and thank you for your patience.
Oct 9, 09:51 CEST
Update - We're still investigating the root cause of the issue. If you're affected, we'd greatly appreciate additional examples, including the ZID and a short description of what happened. Please send them our way at: support@zisson.com

If you're experiencing unexpected call disconnections, please also include a browser console log from Chrome or Edge:

1. In the affected tab, press Ctrl + Shift + J (Windows) or Cmd + Option + J (Mac).
2. In Console, click the gear icon and enable Preserve log.
3. Keep the console open until the issue occurs again.
4. Right-click inside the log area, select Save as…, and save the file.
5. Send us the file along with the time of the issue, a short description, and the ZID.

How to find the ZID:
https://faq.socialboards.com/zissonas/ZissonNew/nb/category/2687/Bruker/topic/11081/Slik%20finner%20du%20ZID%20for%20en%20samtale

Thank you for your patience and help with our investigation!
Oct 9, 09:13 CEST
Investigating - We’ve identified issues affecting call handling on the platform, including calls cutting out, calls not being offered to agents, and reports of overlapping call offers. We’re actively investigating the root cause and working to resolve these issues as quickly as possible.

We apologise for the disruption and will provide updates as more information becomes available.
Oct 9, 08:39 CEST

Oct 8, 2026

Får ikke logget på kø - Can not log on queue profile
Resolved - This incident has been resolved.
Oct 8, 22:41 CEST
Monitoring - Problemet ser ut til å være løst. Kan hende det tar litt tid før ting stabiliserer seg helt, men agenter kan igjen logge på kø.

The issues seems to be solved. There might still be some time before everything is back to nromal, but agents can log on queue as normal now.
Oct 8, 22:10 CEST
Identified - Ingen agenter får logget på kø, feilen er identifisert og vi jobber med en løsning

No agents are able to log on to queue profiles, the issue is identified and we are working on a solution.
Oct 8, 21:43 CEST

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

Problemer med SMS i kø og SMS Survey / Issues with SMS in Queue and SMS Survey
Resolved - This incident has been resolved.
Sep 29, 15:13 CEST
Update - Løst: Problemer med SMS i kø og SMS Survey**

Problemet som påvirket **SMS i kø og SMS Survey** er nå løst, og tjenestene fungerer som normalt igjen.

Vi beklager ulempene dette har medført, og takker for tålmodigheten mens vi jobbet med å løse problemet.


Resolved: Issues with Queue SMS and SMS Survey**

The issue affecting **Queue SMS and SMS Survey** has now been resolved, and the services are operating normally again.

We apologize for any inconvenience this may have caused and thank you for your patience while we worked to resolve the issue.
Sep 29, 15:13 CEST
Update - **Oppdatering – Problemer med SMS i kø og SMS Survey**

Vi jobber fortsatt med å identifisere og rette problemet med **SMS i kø og SMS Survey**. Vi har dessverre ingen ny status å dele på nåværende tidspunkt.

Vi fortsetter arbeidet og vil komme med en ny oppdatering så snart vi har mer informasjon.

Vi beklager ulempene dette medfører.


**Update – Issues with Queue SMS and SMS Survey**

We are still working to identify and resolve the issue affecting **Queue SMS and SMS Survey**. Unfortunately, we do not have any new information to share at this time.

We are continuing our investigation and will provide another update as soon as we have more information.

We apologize for the inconvenience.
Sep 29, 09:41 CEST
Investigating - **Problemer med SMS i kø og SMS Survey**

Vi opplever for øyeblikket problemer med **SMS i kø og SMS Survey**. Dette kan føre til at SMS-meldinger ikke blir sendt som forventet.

Vi undersøker feilen og jobber med å finne en løsning så raskt som mulig.

Vi beklager eventuelle ulemper dette medfører og vil komme med en oppdatering når vi har mer informasjon.


**Issues with Queue SMS and SMS Survey**

We are currently experiencing issues with **Queue SMS and SMS Survey**. This may result in SMS messages not being sent as expected.

We are investigating the issue and working to resolve it as quickly as possible.

We apologize for any inconvenience and will provide an update when we have more information.
Sep 29, 08:24 CEST

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

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