The call handling issues affecting the platform have been resolved.
The issue was identified, and a fix was implemented at 09:45. Subsequent monitoring has confirmed that the platform is operating as expected.
We will also document the incident and retain an incident report for future reference and follow-up.
We apologise for the disruption and thank you for your patience. If you experience any further issues, please let us know.
Posted Oct 09, 2026 - 10:10 CEST
Monitoring
We’ve identified the issue and implemented a fix at 09:45. We’re now monitoring the platform in real time to confirm that everything is working as expected.
If you experience any further issues, please contact us at support@zisson.com.
We apologise for the disruption and thank you for your patience.
Posted Oct 09, 2026 - 09:51 CEST
Update
We're still investigating the root cause of the issue. If you're affected, we'd greatly appreciate additional examples, including the ZID and a short description of what happened. Please send them our way at: support@zisson.com
If you're experiencing unexpected call disconnections, please also include a browser console log from Chrome or Edge:
1. In the affected tab, press Ctrl + Shift + J (Windows) or Cmd + Option + J (Mac). 2. In Console, click the gear icon and enable Preserve log. 3. Keep the console open until the issue occurs again. 4. Right-click inside the log area, select Save as…, and save the file. 5. Send us the file along with the time of the issue, a short description, and the ZID.
Thank you for your patience and help with our investigation!
Posted Oct 09, 2026 - 09:13 CEST
Investigating
We’ve identified issues affecting call handling on the platform, including calls cutting out, calls not being offered to agents, and reports of overlapping call offers. We’re actively investigating the root cause and working to resolve these issues as quickly as possible.
We apologise for the disruption and will provide updates as more information becomes available.