Feilen som påvirket håndtering av samtaler, er nå løst. Samtaler fungerer som normalt igjen, og vi ser ikke lenger problemer med samtaler som brytes, ikke tilbys agenter eller tilbys samtidig. Vi beklager ulempene dette medførte.
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The issue affecting call handling has been resolved. Calls are working normally again, and we are no longer seeing calls disconnecting, not being offered to agents, or overlapping call offers. We apologise for the disruption.
Posted Oct 21, 2026 - 09:30 CEST
Investigating
We’ve identified issues affecting call handling on the platform, including calls cutting out, calls not being offered to agents, and reports of overlapping call offers. We’re actively investigating the root cause and working to resolve these issues as quickly as possible. We apologise for the disruption and will provide updates as more information becomes available.
Posted Oct 21, 2026 - 08:29 CEST
This incident affected: Telephony (Zisson Softphone, Telia - Telephony Operator, Telenor - Telephony Operator, Telephony, Zisson IP-PBX) and Zisson Interact.